TMS – Telphone Management System
A. Hospitality Products
- WINPAC Property Management Interface System (PMS)
WINPAC PMS is designed as the mediator between Front Office and PABX system which helps to enable various functionality of the said systems whilst capturing various call charges and activities within the hotel.
- WINPAC Hotel Voice Mail System (VMS)
When a guest checks into the hotel, the guest is automatically assigned a personal Voice Mailbox for the duration of his stay in the hotel. This Mailbox will provide a private and confidential messaging environment for the guest.
- WINPAC Hotel Voice Confirmation System (VCS)
WINPAC VCS allows a user to place a request from the guest room telephone set. With this system, the user can set his wake up call, and the maid to post minibar charges or update the room status. Miscommunication will be eliminated, as the Voice Confirmation System will instruct the user by voice.
- WINPAC Hotel Communication Centre System (CCS)
WINPAC CCS concept is based on a requirement to centralize all guest related communications taking place throughout a hotel. The Guest Service Representative (GSR) can utilize the existing PC stations to assist in processing and managing all guest requirements in the appropriate language in a fast and effective manner.
- WINPAC Hospitality Engineering System (HES)
WINPAC HES is a Web-based Solution designed to assist Hotel Managers to handle the Preventive Maintenance of Devices, Hardware and Assets. Work Orders can be generated to help Engineering or IT Department to carry out maintenance tasks more efficiently and effectively.
- WINPAC Mobility Solution
WINPAC Mobility Solution is a flexible and customizable solution whereby it can be utilized by Hotel Guests in the hotel room to requests for hotel services such as Housekeeping Services, In-Room Dining, making Spa Reservation and access to hotel information. In the meantime, hotel management team can make use of WINPAC Mobility Solution to track Hotel Staff whereabouts and their service performance.
HOW IT’S WORKED ?
AUTOMATE & INTEGRATE
WINPAC is a full set of integrated systems which covers the operation of various departments in the hotel, and its goal is to improve the hotel information management ability, thereby enhancing the hotel's financial benefits, management efficiency and the image of the hotel.
Hotel internal operation is complex and requires frequent telephone interaction between departments before a specified service requested by a hotel guest can be delivered.
To improve, a range of Winpac products can be incorporated to assist in hotel operation, supervision of staff and the management
GREEN & INTERACTIVE
As technology advances, people are moving onto use of Smart Phones and Tablets in view of its convenience to access voice and data anytime and anywhere. In view of such demand, WINPAC has Mobility Solutions for the hospitality industry to enable hassle free stay for Hotel Guests as well as efficient Hotel Operation